At Manatee.gg (ManateeGG BV) we are committed to protecting the privacy and security of our customers and site visitors. This privacy policy will outline how we collect, use, protect or otherwise handle your information and data collected whilst using the Manatee.gg website. We also aim to be as transparent as possible, in order to make sure you understand why or how we are collecting or using data that concerns you.


How and why do we use your information?


We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, surf the website, or use certain other site features in the following ways:


  •       To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  •       To improve our website in order to better serve you.
  •       To allow us to better service you in responding to your customer service requests.
  •       To administer a contest, promotion, survey or other site feature.
  •       To quickly process your transactions.
  •       To send periodic emails regarding your order or other products and services.

It is important that we use your data in the correct ways, for example we will need to use your address details in order to deliver purchases to you, and we may need to use your email and phone number in order to provide tracking for your packages to you.


Full name and personal details - home address, mobile and telephone numbers etc, and email.

We need this information to deliver the purchases you buy on our website to you. We use your email and telephone number to provide tracking information to you.

Date of birth.

We mainly use this information in order to give you extra loyalty points on your birthday in our reward scheme. We also need this information occasionally in the case of fraud protection and prevention for both you, and us.

Payment details - e.g. bank, paypal information.

We need this information in order to process the products you buy on our website - unfortunately they can’t all be free! We also need this in the event of needing to refund you.

Email.

With your consent, we will also occasionally send you marketing emails. We may also use this to offer customer service and support if you’re having any issues with the website.



You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and therefore your overall experience of our website will not be as great. You should ensure before consenting that you have taking the necessary steps before consenting to let us access some of your data. However, as part of your consent, you are able to ask us to remove your consent, however this may mean we can’t withhold some of our contracts with you - such as delivering items.

How do we protect visitor information?


Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible, and we use regular Malware Scanning.


Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.


We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.


We use cookies to:

  •       Help remember and process the items in the shopping cart.
  •       Understand and save user's preferences for future visits.
  •       Keep track of advertisements.
  •       Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies. If you turn cookies off, some features will be disabled It won't affect the users experience that make your site experience more efficient and some of our services will not function properly. However, you can still place orders .


Our Privacy Policy may change occasionally, but we will post any privacy policy changes on this page and, if the changes are significant, we will ensure to post publicly about these changes so that everyone is in the loop.


Your rights -
The right to be informed about how your data is processed.
The right to have your personal data corrected if it is inaccurate.
The right to restrict the processing of your data.
The right to move, copy, or transfer your personal data.
The right to have your personal data erased.
The right to request access to your personal data.
The right to object to the processing of your data.


Data anonymization - In very rare circumstances, we may convert your personal data into statistical data which cannot be used to identify you. This data can be used to produce statistical research and reports, however we will still maintain that we will protect this data.

We are also working worldwide, so the data protection laws may change slightly depending on where you live. This policy aims to comply with EU law (GDPR - General Data Protection Regulation May 2018), as well as ensure the protection of all our customers worldwide.


If you are interested in learning more about how we store or hold data, and what measures we are doing to protect our customers, please write an email to support@manatee.gg and we will be happy to discuss this with you. We, ManateeGG BV, can ask the Shopify platform for all information they hold.

If at any time you would like to unsubscribe from any emails or correspondence, please write to us and we will delete the data that is needed ASAP. If you are worried about any data protection issues when using our website, please contact us and we will be happy to speak with you.

Production & Delivery Time:

For physical products, our production and delivery time is approximately 3 weeks. You will receive an email after ordering, and another email once the product is shipped - we ship using tracked shipping methods, it is important to track the shipment once shipping information is sent, to ensure the smooth delivery process of the product. 

GPSR (EU): 
As a small business, we aim to comply with all GPSR laws and regulations in regards to the safety of our products. All products sold by ManateeGG BV are intended for use by adults, and therefore, meet the basic safety requirements for adult clothing and merchandise. 

Contact with rough surfaces (including velcro) should be avoided for all products since this can damage the product and pull out white fibres in the fabric. Further safety and laundry care information can be found here (https://www.manatee.gg/pages/laundry-cleaning), as well as on each products inner label. 

ManateeGG BV - Sprolantstraat 3, 3840 Borgloon.
support@manatee.gg 
Named Representative: Christiaan Tulleners

Delivery Information / Return Policy: 

Incorrect / Insufficient Address Information - If an incorrect address is provided to us during your order and this results in the courier finding the information as insufficient, the package may be returned to us. In this case, you will become responsible for reshipment costs once we have received further address information from you. No refunds will be offered. As we ship using tracked courier methods we will attempt to contact the customer if we notice an issue with the tracking in order to have this rectified before the package is returned to us. In the case of no response from the customer, the above statement will be applied. 

Return Policy - With any custom products or on-demand products (e.g. all team-store products), we have no legal obligation to refund a product unless there is a fault on our end (e.g. faulty production, damage as a result of a faulty production, etc.) This is due to the product being made to order for you, and this means that we would have no use for these items. Minor differences between the mockup and final production which could be expected due to the product nature e.g. colour difference due to screen / print contrast, placement, etc.. are not the result of a faulty production. 


For any non-custom products (e.g. stock items), in order to process any refunds we must have received the product back to our warehouse in good condition, and you are responsible for the shipping costs incurred - refund requests must be received within 30 days of the order. 

Updated - 3rd December 2024

ManateeGG BV
Sprolantstraat 3 
3840 Borgloon 
Belgium
BTW: BE 0794.533.829
support@manatee.gg